Guest Services Agent - Holiday Inn Milwaukee Riverfront - WI - Milwaukee

The newly renovated Holiday Inn Milwaukee Riverfront is looking for a guest-focused, energetic Guest Services Agent. Chesapeake Hospitality, is an award-winning hotel management company with a rich history and an established track record of successful operations for full-service and select-service hotels and an experienced management team that has operated virtually all of the leading hotel brands. Enjoy the employee travel benefits of working as a team member of IHG Hotels (great rates at more than 4800 hotels around the world) and make good money while you're at work with a great staff! We look forward to having you join our family of hospitality professionals!

As a Guest Services Agent, you are responsible for a professional, yet personal and efficient check-in and check-out for each guest of the hotel.  Process all payments according to established resort requirements.  Provide information to any guest or visitor inquiries in person or via the telephone.  In addition, you are expected to complete daily checklists and practice aggressive hospitality and courtesy at all times. Other responsibilities in this role:

  • Provide prompt yet personal service at times of check-in & check-out
  • Approach all encounters with guests, employees and members in a professional and personalized manner
  • Maintain regular attendance in compliance with Chesapeake Hospitality Standards, as required by scheduling, which will vary according to the needs of the hotel
  • Must have a professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient resort operations
  • Help management apply the credit policy and guest billing policy
  • Actively participates in daily briefings and meetings
  • Expected to conduct oneself in a discrete manner in all guest areas
  • Ensures that the safety & confidentiality of all matters pertaining to guests and members are met in accordance with hotel standards
  • Know all hotel emergency procedures
  • Identify and solicit potential new IHG Rewards members
  • Understand and communicate promotions and enhancements effectively with Service Professionals and guests
  • Build rapport with VIP's, IHG Rewards members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay
  • Offer to handle special arrangements during guest stay; coordinate future visits
  • Maintain database of guest preferences, habits, special dates
  • Actively participate in training and continuing education related to the Front Desk
  • Complete projects in a timely manner as required by the Front Desk Manager, and Supervisors

Job Details

Reference # 10884
Posted on 08 Apr 2018
Closes on
Location(s) WI - Milwaukee
Department Front Desk
Career level Experienced (non-management)
Hours/Status Full-time
More details (document)

We are an equal employment opportunity employer that considers applicants based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.

"Experience what's possible" is Chesapeake's promise to provide an opportunity for all of our employees to not only imagine what could be but actually attain it.

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